Refund policy

RETURN & REFUND POLICY

Last Updated: July 26, 2026

 

Order Cancellations

You may cancel your order as long as it has not yet been shipped. Once an order has entered the fulfillment or shipping process, it can no longer be canceled.

If you need to cancel your order, please contact our customer support team as soon as possible. We'll do our best to assist you before your order is processed for shipment.

Bundle Purchases

If you purchased a discounted bundle, all products and promotional items included in the bundle should generally be returned to qualify for a full refund.

If only part of a bundle is returned, your refund may be adjusted based on the regular retail price of the items you keep.

Return Shipping

LittleQuest will cover reasonable return or replacement shipping costs when:

  • The wrong item was shipped

  • The order arrived damaged

  • The product is confirmed to be defective

  • Items were missing from the order

  • The issue resulted from an error by LittleQuest or our fulfillment partner

For your protection, we recommend using a tracked shipping service. LittleQuest cannot be responsible for return packages lost in transit before they reach the approved return address.

Original shipping fees, expedited shipping charges, customs duties, import taxes, brokerage fees, and other third-party costs are generally non-refundable unless required by law or the return is due to our mistake.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives:

  • Damaged

  • Defective

  • Incomplete

  • Incorrect

  • Not functioning as reasonably expected

please contact support@littlequest.net as soon as possible, ideally within 7 days of delivery.

Include:

  • Your order number

  • Clear photos or a short video showing the issue

After reviewing your claim, we may offer one or more of the following:

  • Troubleshooting assistance

  • Replacement parts

  • A replacement product

  • Store credit

  • A full or partial refund

In certain cases, we may not require the original item to be returned.

Refund Processing

Once your authorized return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days after processing for the refund to appear on your bank or credit card statement. Processing times vary depending on your financial institution.

Refunds are generally issued only to the original payment method used for the purchase.

Items That Cannot Be Returned

The following items are generally not eligible for returns due to a change of mind:

  • Gift cards

  • Personalized or customized products

  • Final sale items

  • Products damaged through misuse, accidents, neglect, or unauthorized modification

  • Products returned with missing accessories or essential components

  • Products returned more than 30 days after delivery without prior written approval

This does not affect any legal rights relating to products that are defective, unsafe, materially misrepresented, or supplied incorrectly.

Your Consumer Rights

Nothing in this policy limits or replaces any rights provided under applicable consumer protection laws, including statutory warranties, legal guarantees, cooling-off periods, cancellation rights, or refund rights.

Where local laws provide greater protection than this policy, those laws will take precedence.

Contact Us

LittleQuest

Email: support@littlequest.net

Website: www.littlequest.net